1. Estimates and authorization
Quotes based on descriptions or photos are preliminary. Final pricing and the recommended cleaning method may change after an on-site inspection of size, fabric, construction, condition, access, and requested work. We will explain material changes before proceeding. By approving service, the customer confirms they are authorized to request work on the property and items presented.
2. Customer responsibilities
The customer must provide safe access to the service location, identify delicate or high-value items, disclose known fabric concerns, prior treatments, pet or human accidents, contamination, repairs, damage, and other conditions that may affect cleaning. Personal items and fragile objects should be removed from the immediate work area before arrival.
3. Fabric assessment and service limits
We assess each item before cleaning and may decline or stop work when a material, construction method, existing damage, contamination, access issue, or safety concern makes service unsuitable. Testing and professional care reduce risk but cannot eliminate all risk of color change, texture change, shrinkage, bleeding, seam or adhesive issues, or the appearance of pre-existing wear and damage.
Results vary disclaimer
Results vary by fiber, construction, age, overall condition, stain type and age, prior cleaning or chemical treatments, and the source and depth of odors. Nest & Fiber does not guarantee complete removal of every stain, discoloration, spot, odor, allergen, contaminant, or sign of wear. Some conditions may improve without disappearing completely.
4. Drying and aftercare
Drying time varies with material, thickness, humidity, ventilation, and soil level. Customers should follow aftercare instructions and avoid using, covering, or placing objects on cleaned items until adequately dry. The customer is responsible for maintaining reasonable airflow and protecting the cleaned area during drying.
5. Payment and concerns
Payment is due as stated in the estimate, booking confirmation, or invoice. Any concern should be reported promptly after the item has dried so we can review the condition and, when appropriate, inspect or propose a reasonable corrective service. A request for review does not automatically create a right to a refund.
6. Cancellations
Appointments are also governed by the Cancellation Policy, which is incorporated into these terms.
7. Liability and Florida law
To the extent permitted by law, Nest & Fiber is not responsible for indirect or consequential loss or for damage caused by undisclosed conditions, pre-existing damage, manufacturer defects, unstable dyes, weak materials, prior treatments, or failure to follow aftercare instructions. Nothing in these terms limits rights or remedies that cannot legally be limited. These terms are governed by Florida law.
8. Contact
Nest & Fiber is a mobile upholstery and mattress cleaning business serving Naples, Marco Island, Bonita Springs, Fort Myers, and nearby Southwest Florida communities. Call or text (239) 276-5634 with questions about these terms.