1. Information we collect
When you request an estimate, send a message, schedule service, or become a customer, we may collect your name, phone number, email address, service address or ZIP code, preferred appointment date, service details, photos you choose to send, and records related to estimates, appointments, payments, and customer support.
Our website and hosting providers may also receive limited technical information such as browser type, device information, IP address, and basic usage or security logs.
2. How we use information
We use information to prepare estimates, communicate with you, schedule and perform services, maintain business and payment records, respond to questions, improve our services, prevent misuse, and comply with applicable law.
3. Text messages and photos
Website forms prepare a text message on your device. The message is not sent until you review it and tap Send in your messaging app. Standard carrier messaging and data rates may apply. Photos you send are used to evaluate the requested work, prepare an estimate, plan service, and document the customer request.
Requesting an estimate does not enroll you in recurring promotional text messages.
4. When information is shared
We do not sell personal information. We may share information with service providers that support website hosting, communications, scheduling, payment processing, recordkeeping, or other business operations. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transfer.
5. Retention and security
We retain information only as long as reasonably needed for the purposes described above, including service records, legal obligations, dispute resolution, and business administration. We use reasonable safeguards, but no internet, phone, or storage system can be guaranteed completely secure.
6. Your choices
You may ask to review, correct, or delete information we hold about you, subject to legal and recordkeeping requirements. You may also ask us to stop non-essential communications. Contact Nest & Fiber by calling or texting (239) 276-5634.
7. Children and updates
Our services are intended for adults and are not directed to children under 13. We may update this policy from time to time. The effective date shown above identifies the current version.