1. Notice to cancel or reschedule
Please call or text (239) 276-5634 at least 24 hours before the scheduled arrival window to cancel or reschedule an appointment.
2. Late cancellation and unavailable access
A cancellation or rescheduling request made less than 24 hours before the appointment may result in a fee of up to $50 or loss of a booking deposit, but only when that fee or deposit was disclosed during booking. The same rule may apply when our technician cannot safely enter, cannot reach the customer, or cannot begin work because required access was not available.
3. Deposits
When a deposit is required, it is applied to the scheduled service. Unless different written terms were disclosed at booking, a deposit is refundable when cancellation occurs at least 24 hours before the appointment. Deposits may be transferred once to a new appointment date at our discretion.
4. Weather, safety, and company rescheduling
We may reschedule when severe weather, unsafe conditions, illness, equipment failure, road conditions, building restrictions, or other events outside reasonable control make service unsafe or impractical. No cancellation fee will be charged when Nest & Fiber initiates the change. Any unused deposit will be transferred or refunded.
5. Arrival windows
Arrival times may shift because of traffic, weather, or conditions at an earlier appointment. We will make reasonable efforts to communicate material delays. A mutually agreed updated arrival time is treated as the scheduled appointment time for this policy.
6. How to cancel or reschedule
Call or text Nest & Fiber at (239) 276-5634. A cancellation or rescheduling request is effective when acknowledged by Nest & Fiber.